Dealing with the Unexpected

Hi, I’m Mark Debinski, Managing Member and Chief Talent Officer of Bluewater Advisory broadcasting today again from Mobile Bay, this time from the lovely town of Fairhope, Alabama. If there’s one common element you may have noticed in the recent videos of ours, I’d have to say it’s the wind. Whether it was 30 mph winds in Lake Michigan or flying into Tropical Storm Debby in Pensacola, we’ve had our fair share of wind.  But it’s apropos for the topic of discussion today and that topic is turbulence and how executives deal with unexpected events either personal or in their
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Why New Managers Fail

Hi, I’m Mark Debinski, Managing Member and Chief Talent Officer of Bluewater Advisory broadcasting today from the windy shores of Mobile Bay in low country Alabama.  Today’s topic is Why New Managers Fail. I read an article just last week that stated that 40% of new managers fail within this first 18 months.  To me, that’s shocking – that’s 4 out of 10 that don’t make it in a year and a half. From my experience, I’d like to submit that there are three critical success factors for a new manager or conversely three potential failure points along the way. 
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Employee Engagement

Hi, I’m Mark Debinski, Managing Member and Chief Talent Officer of Bluewater Advisory broadcasting today from the rather windy but always lovely, Oval Beach in Saugatuck Michigan.  Today’s topic is Employee Engagement. We define engagement as a level of discretionary effort over and above the bare minimum needed to get by. It’s one of those things where it’s hard to quantify but you know it when you see it.  If you have ever shopped at a Wegmans on the East Coast or a Brookshire’s in the Texas area, that’s what we are talking about.  We are talking about employees that
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Secrets of America’s Best Executive Placement Firms

When organizations need to hire fresh talent, they often turn to executive placement firms to find, recruit, and retain new hires. But with this comes a great deal of risk: how do you know that the employees a firm hires are the best fit for your organization? How can you be sure that your new hires will work out and stay with your company for the long haul? The work of an average placement firm results in a 50% employee retention rate after 12 months. You might as well flip a coin to get the same results. The best firms,
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Are You Biased in Hiring?

Hi, I’m Mark Debinski, Managing Member and Chief Talent Officer of Bluewater Advisory here at the beautiful Broadmoor Hotel in Colorado Springs. Today we would like to challenge you to consider the biases that you might bring into the interview and hiring process. Now we are not talking about biases that are afforded legal protection like age, gender and nationality. We’re talking about personal biases that business executives, owners & managers bring to the interview table that cloud the hiring process. This could be things like experience or even education. Where a person went to school could influence either positively
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Stacking the Deck in Hiring: The Job Benchmark

Hi, I’m Mark Debinski, Managing Member and Chief Talent Officer of Bluewater Advisory and I’m here today to share with you how you can STACK THE DECK and increase the odds of hiring successful candidates. If you simply hire based on the candidate’s resume and the interview process alone, your chances of success are about 50/50 – about the same as you have at the Blackjack Table. However, if you introduce the process of the Job Benchmark, a patented process that brings to the surface the key attributes, behaviors, motivators and competencies required for the job and then you assess
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To PIP or not to PIP

Hi, I’m Mark Debinski, Managing Member and Chief Talent Officer of Bluewater Advisory.  I’m going to share with you today how we recently declined some business. Upon the conclusion of a Leadership Development Program that we completed last week in Florida, the President asked if we would work with one of his particular managers for the next 90 days under a Performance Improvement Program, commonly referred to as a PIP.  This means that there are specific things upon which the manager must improve in the next 90 days or the manager will lose their job –  a serious situation.  This
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Customer Service Excellence & Attention to Detail

Hi, I’m Mark Debinski, Managing Member of Bluewater Advisory.  I’m here to speak to you this week about customer service excellence and attention to detail. At Bluewater, we strive to give our clients the best service that we can and provide them with the level of detail that world class organizations provide on a regular basis and it’s not always easy.  The best example of great customer service and attention to detail is right here at The Walt Disney World Resort.  From the little things such as the time you pull up to the hotel and the staff somehow knowing
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Planning

Hi, I’m Mark Debinski, Founder and Managing Member of Bluewater Advisory here to remind you about the importance of planning. Every year, the week after Thanksgiving, I take two days in a place that’s both relaxing and inspiring.  I look back at the year that just occurred and I look forward and I plan for the next year.  I can’t tell you how important this is to both meeting and exceeding your goals.  I also start the trip by reading something outside of the normal business books I read on a regular basis.  On the flight down, I read “Sour
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Engagement Plus Peer Pressure Equals Top Results

Hi, I am Mark Debinski, Chief Talent Officer of Bluewater Advisory, broadcasting from South Florida where Bluewater derived its name.  Today I am going to share an equation that results in stellar performance. I had lunch with one of my favorite clients the day before Thanksgiving and our topics of discussion were the ingredients that push people to rise to their ultimate performance. Chris is a world class saltwater fisherman, and shared his experience from the October bonefish tournament in the Florida Keys.  Chris chartered a captain that he had hired dozens of times in the past – great reputation,
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