Archives for customer service

Get Your Own Damn Diet Coke

A Diet Coke.  That’s all I needed, a large Diet Coke. I walked up to the counter at my local McDonald’s and after a long pause, a manager walked towards me from the back.  As I smiled at her and started to say, “Just a large Diet Coke, please. I have my own cup.” (I purchased a 32oz reusable cup and straw to reduce waste a few months ago and it’s been AWESOME!) she walked around the counter and motioned me towards the self-service kiosks.  I looked at her, confused.  She began to push the necessary buttons to ring in
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