Archives for Business Excellence

Customer Service Excellence & Attention to Detail

Hi, I’m Mark Debinski, Managing Member of Bluewater Advisory.  I’m here to speak to you this week about customer service excellence and attention to detail. At Bluewater, we strive to give our clients the best service that we can and provide them with the level of detail that world class organizations provide on a regular basis and it’s not always easy.  The best example of great customer service and attention to detail is right here at The Walt Disney World Resort.  From the little things such as the time you pull up to the hotel and the staff somehow knowing
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Hi, I’m Mark Debinski, Founder and Managing Member of Bluewater Advisory here to remind you about the importance of planning. Every year, the week after Thanksgiving, I take two days in a place that’s both relaxing and inspiring.  I look back at the year that just occurred and I look forward and I plan for the next year.  I can’t tell you how important this is to both meeting and exceeding your goals.  I also start the trip by reading something outside of the normal business books I read on a regular basis.  On the flight down, I read “Sour
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Engagement Plus Peer Pressure Equals Top Results

Hi, I am Mark Debinski, Chief Talent Officer of Bluewater Advisory, broadcasting from South Florida where Bluewater derived its name.  Today I am going to share an equation that results in stellar performance. I had lunch with one of my favorite clients the day before Thanksgiving and our topics of discussion were the ingredients that push people to rise to their ultimate performance. Chris is a world class saltwater fisherman, and shared his experience from the October bonefish tournament in the Florida Keys.  Chris chartered a captain that he had hired dozens of times in the past – great reputation,
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